Frequently Asked Questions
Everything you need to know about our sustainably sourced Vermont wood products.
Where does your wood come from?
All of our timber is sustainably harvested from managed forests right here in Vermont, ensuring the highest quality and a low carbon footprint.
What is the typical shipping timeframe?
Standard orders are processed within 2-3 business days. Depending on your location, shipping typically takes between 5 to 7 business days via carbon-neutral carriers.
Do you offer custom dimensions for your wood products?
Yes, we provide custom milling services for specific projects. Please contact our support team with your measurements for a personalized quote.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with the quality of your wood, you can return it for a full refund, minus shipping costs, provided the material has not been cut or altered.
How is the wood seasoned or dried?
Our wood is kiln-dried to a precise moisture content of 6-8%, which prevents warping and ensures stability for furniture making and construction.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for secure, encrypted transactions.